CHARGE APPEAL PROCESS 

The appeals process is designed to assist residential students who are concerned about charges assessed to their accounts from the Department of Housing and Residential Education. These charges include, but are not limited to: improper check-outs, damage charges, fees associated with lost or replacement keys, etc…  

Reminder: The appeal process is only for students that completed a Full-Service check out with a departmental staff member conducting an inspection of their space upon the time of check out.  

General Instructions:

The appeal must be submitted from the student’s FAU email to the Housing and Residential Education Appeals Committee via Microsoft Forms found here. 

  • Please have the following information available for the Appeal Form:
    • Student Name 
    • Student Znumber 
    • Semester of Appeal (Ex: Fall 2024) 
    • Building, Room Number, and Room Letter 
    • Check In and Out Date(s) 
    • Noted Damages After Check Out 
    • Reason for Appeal 
    • Any supporting documentation
      • Parents or other involved persons may provide letters of support and written documentation, but these items will not initiate an appeal. 
  • Appeals must be initiated by residents and sent from the student’s FAU e-mail account.
  • Appeals must be received no later than 60 days after the charge has been placed on that student's account. Late appeals will not be reviewed.  
    • Students will receive an email with more information regarding the charges placed on their email and deadline dates for appeals.  
  • Appeal Decisions made by the Housing and Residential Education Leadership Team member will be considered final.